Last updated: October 2026
We want you to be happy with your purchase from Vishco Metal Detectors and Engineering Equipment. This policy explains when you can return a product, get a replacement or a refund.
1. Return / replacement window
You can request a return or replacement within 7 days of delivery if:
- the product arrived damaged or physically broken,
- the product is defective or does not power on / work as described, or
- you received a wrong product or a missing item.
2. Conditions
- The product must be returned in its original packaging with all accessories, manuals, coils and the invoice.
- It must not be physically damaged, water-damaged, opened up, modified or repaired by anyone other than us.
- Please record an unboxing video when you open the package. This helps us settle damage and missing-item claims quickly.
- Change-of-mind returns (for example, “I did not find anything”) are not accepted, because detection results depend on ground, target and how the machine is used. We strongly recommend booking a demo before buying.
3. How to request a return
- Contact us within 7 days of delivery on WhatsApp/phone +91 9166516559 or email vishcoindia@gmail.com with your order number, photos/video and a description of the problem.
- Our technical team may first help you check settings over a call, since many issues are solved this way.
- If a return is approved, we will arrange a pickup or share the return address. For damaged, defective or wrong items, return shipping is free.
- After we receive and inspect the product (usually within 2–3 business days), we will send a replacement or process a refund.
4. Refunds
- If a replacement is not available, or you prefer a refund for an approved return, we will refund the full product price.
- Refunds are issued to the original payment method (or by bank transfer/UPI for other payment methods) within 7 business days after the return is approved. Your bank may take a few additional days to show the amount.
5. Order cancellation
You can cancel an order free of charge any time before it is dispatched. Contact us as soon as possible. If the order has already been dispatched, it will be treated as a return under this policy.
6. Warranty claims
Problems that appear after the return window are covered under our Warranty Policy.
7. Contact
Vishco Metal Detectors and Engineering Equipment, 5 F 104 kudi Bhagtasni Housing Board sector 5, Jodhpur, Rajasthan 342005, India
Phone/WhatsApp: +91 9166516559 · Email: vishcoindia@gmail.com